Returns & Exchanges

Adept Cosmetics offers a 30-day return policy for unused and unopened products to ensure the highest standards of hygiene and customer satisfaction. If you are not completely satisfied with your purchase, we are here to help you navigate the return process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring the palettes and pigments are well-protected to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.